About Us - Delivery - Privacy - Security - Payment - Accounts
About Us
We first opened our doors to the public in September 2001 and operated a retail outlet in the Perth Central Business District for eight years in two different locations. Initially on the west end of Murray Street between King Street and Shafto Lane, and then from December 2004 in a smaller, more central, location in a city centre arcade.
In September 2009, on the completion of that lease, we established our business solely on-line operating from our home. We have operated a website since 2001.
Registered Business Name:
Australian Woodcraft Galleries
Australian Business Number:
70 178 621 534
Business Established:
2001
Owners:
Chris & Lorraine Busby
Western Australia Time Zone:
GMT + 8 hours
Address: (By appointment only)
13 Tarata Way, Forrestfield
Western Australia. 6058
Delivery Within Australia
Postage is Free when your order totals $100 or more and does not exceed 5kg in weight (including packaging).
Postage is Fixed at $11.50 when your order totals less than $100 and does not exceed 5kg in weight (including packaging).
By default we use Australia Post. Wherever possible we use Express Satchels within Australia for added security as they are individually bar-coded and consequently traceable. However, bulky items, while meeting the weight limitations, sometimes exceed the volume capacity of the satchels. In such cases we will use ordinary parcel mail with a "Signature on Delivery" option at our discretion. Customers may upgrade to express delivery of ordinary parcel mail at their own cost.
We reserve the right to charge the postage costs for extremely heavy or bulky parcels delivered within Australia. However, these extra costs will never be more than the actual cost charged by the carrier.
Delivery Overseas
Unfortunately we no longer provide our products to overseas clients. Our business is being reduced as we move towards full retirement.
Dispatch Times
When an order is received we will endeavour to have it in the mail the same day. To achieve this the order and payment needs to be processed prior to 2pm (WA time) and obviously on a normal business day.
Regardless, a package will always be sent, at the latest, on the following business day.
Customer Privacy
Simple; we respect your privacy and will never divulge your details to any other person or organisation except as required by law. We will not contact you except as necessary to complete a transaction that you have initiated or to respond to a specific enquiry.
Security
Our website has an encrypted connection using HTTPS and SSL/TLS certification. This is indicated by the padlock icon in the browser address bar and is applied to all product and information pages as well as those relating to the shopping cart.
Payments
We no longer take payment by credit card
Our Shopping Cart is set-up to accept PayPal or Bank Transfer.
- If you choose PayPal as your payment option we will invoice you via PayPal as soon as possible after receiving your order.
- In the case of a Bank Transfer we will email you with payment instructions as soon as possible after receiving your order.
- If picking up in person, cash is also accepted.
Bank Transfers (direct deposits) are accepted from Australian banks only. Please note that goods will not be dispatched until the funds have been cleared into our account.
Australia's big 4 banks provide the Osko® transfer system which typically transfer funds within a few minutes. Many of Australia's other banks also provide instant transfers, but if not, a standard bank transfer is usually completed the next business day.
30 Day Accounts
Australian based corporate, educational and government clients are welcome to apply for a 30 day account to facilitate prompt delivery and later payment to accommodate their own accounting processes.
Please email us with your requirements.
Because of workshop activity the most
reliable way to contact me is by email.
Transfers from Australian Banks Only
Fixed rate or free Australian Post
See more details here >
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