About Us

We first opened our doors to the public in September 2001 and operated a retail outlet in the Perth Central Business District for eight years in two different locations. Initially on the west end of Murray Street between King Street and Shafto Lane, and then from December 2004 in a smaller, more central, location in a city centre arcade

In September 2009, on the completion of that lease, we established our business solely on-line operating from our home. We have operated a website since 2001 and have provided our exceptional products and services to customers all around the world.

Delivery Within Australia

Postage is Free when your order totals $100 or more and does not exceed 5kg in weight (including packaging).

Postage is Fixed at $9.50 when your order totals less than $100 and does not exceed 5kg in weight (including packaging).

By default we use Australia Post. Wherever possible we use Express Satchels within Australia for added security as they are individually bar-coded and consequently traceable. However, bulky items, while meeting the weight limitations, sometimes exceed the volume capacity of the satchels. In such cases we will use ordinary parcel mail with a "Signature on Delivery" option at our discretion. Customers may upgrade to express delivery of ordinary parcel mail at their own cost.

We reserve the right to charge the postage costs for extremely heavy parcels delivered within Australia. However, these extra costs will never be more than the actual cost charged by the carrier.

Delivery Overseas

Customers from outside of Australia save money by being entitled to the goods being sold by us free of Australia's Goods and Service Tax (GST).

Overseas postage by default is Airmail. Australia Post charges entirely by weight for overseas parcels and there are limits to the weight and dimensions for such parcels.

We will always accurately calculate your postal costs and charge only that amount.

We do not charge for "Handling" or "Packing".

Where the value of the goods warrants it, and totally at our discretion, we will add insurance and/or use the 'Signature on Delivery' option provided by Australia Post.

Dispatch Times

When an order is received, and immediate payment provided for, we will endevour to have it in the mail the same day. To achieve this the order needs to be received prior to 2pm (WA time) and obviously on a week day when the post office is open.

Regardless, a package will always be sent, at the latest, on the following business day.

Delays are inevitable when direct deposit or cheques are the payment method chosen as goods are not dispatched until payment has cleared into our bank account.

If you are in a particular hurry for products, please email us with your requirements and we will try our best to accommodate your needs.

Customer Privacy

Simple; we respect your privacy and will never divulge your details to any other person or organisation unless required by law. We will not contact you except as necessary to complete a transaction that you have initiated or to respond to a specific enquiry.

Security of the Shopping Cart Software

The shopping cart section of our website is hosted on a secure server, actually in the UK. This organisation emails us your order and we then log into their website through many levels of security to access your credit card details. These details are then used with the National Australia Bank to debit your card.

You can shop with us in complete confidence regarding your security.

Payments

Our Shopping Cart is set-up to accept MasterCard, Visa, PayPal and Direct Deposit. If you choose PayPal as your payment option we will invoice you via PayPal once postage (if applicable) has been calculated. In the case of direct deposit we will email you with payment instructions.

Direct deposits are accepted from Australian banks only. Please note that goods will not be dispatched until the funds have been cleared in our account. This may take a couple of business days. With credit cards, the process is completed the same day.

30 Day Accounts

Australian based corporate, educational and government clients are welcome to apply for a 30 day account to facilitate prompt delivery and later payment by a preferred method such as direct deposit or cheque.

Please email us with your requirements.