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About Australian Woodcraft Galleries

Operating History

We first opened our doors to the public in September 2001 and operated a retail outlet in the Perth Central Business District for eight years in two different locations. Initially on the west end of Murray Street between King Street and Shafto Lane. In December 2004 we moved to smaller, more central, premises in the Carillon City Arcade.

In September 2009, on the completion of our lease in Carillon City, we established our business solely on-line operating from our home.

We have operated a website since 2001 and have provided our exceptional products and services to customers all around the world.

Our Shopping Cart

The shopping cart section of our web-site is hosted on a secure server, actually in the UK. This organisation emails us your order and we then log into their web-site through many levels of security to access your credit card details. These details are used with the National Australia Bank to debit your card.

You can shop with us in complete confidence regarding your security.

If you prefer to contact us directly to make a purchase, rather than use the Shopping Cart, you are welcome to do so. Please telephone or email us using the contact details provided on all pages of our site.

Using the Shopping Cart

Clicking on an "Add to Cart" button will take you to a new page where your purchase is listed. It is here that you can modify the quantities required and see the cost calculated.

Having done so, simply use the "Continue Shopping" button to return to the page you were viewing, or use the "Go to Payments" button to complete your transaction.

Finalising a purchase using the shopping cart does not automatically debit your credit card. We are made aware of your requirements and only if the items are available in the required quantities, and after accurately calculating postage (where applicable), will we debit your card.

If we need to obtain additional stock to meet your order, we will contact you to confirm that this is acceptable and also advise of the expected lead-time for delivery.

No payment is taken until we are ready to send the goods ordered.

If you request a quote on the price of delivery we will not process your order until we have provided the costs and you have approved the charges.

Payment Options

On-Line: Use our Shopping Cart for MasterCard, Visa, PayPal or Direct Deposit. If you choose PayPal as your payment option we will invoice you via PayPal once postage (if applicable) has been calculated. In the case of Direct Deposit we will email you with the total amount required including postage (if applicable) and provide you with our bank account details for the deposit.

By email or telephone: We accept Visa, MasterCard, Direct Deposit or personal cheque (cheques and direct deposits from Australian banks only). Please note that goods will not be dispatched until the funds have been cleared in our account. This may take a couple of business days. With credit cards, the process is completed the same day.

30 Day Accounts: Australian based corporate, educational and government clients are welcome to apply for a 30 day account to facilitate prompt delivery and later payment by a preferred method such as direct deposit or cheque.

Overseas Customers and Tax

All prices shown on our web-site include GST (Goods and Service Tax) which does not apply to overseas customers. We are happy to quote you the GST free prices and shipping costs. For your information, the GST rate in Australia is 10% (ten percent).

As an example, a product selling for $110 contains GST of $10, ($100 + 10% = $110). To calculate the GST component, take one-eleventh off the retail price, eg. $110/11 = $10 GST.

Overseas customers are considered the importer of the purchased products and are consequently responsible for any customs tax, import duties or any similar customs related fees applied by their country's custom authorities. These policies vary from country to country and we (Australian Woodcraft Galleries) cannot make any guarantees as to whether or not shipments will be subject to such fees.

Please contact your local customs office for more information.

Privacy

Simply, we respect your privacy and will never divulge your details to any other person or organisation unless required by law. We will not contact you except as necessary to complete a transaction that you have initiated or to respond to a specific enquiry.

This Website

This website was developed and is maintained by Chris Busby, the registered owner of the website address and the business name "Australian Woodcraft Galleries".

Prices and conditions of service are subject to change without notice. Please advise us of any errors or omissions.

Free and Fixed Rate Delivery Charges

Payment Options

or Direct Deposit from Australian Banks